FirstConnectt success story – How it is helping businesses have better engagements

Mumbai (Maharashtra) [India]: In today’s fast-paced digital landscape, effective communication stands as the cornerstone of success for businesses worldwide. Since its inception in 2019, FirstConnectt has been at the forefront of innovation, delivering cutting-edge cloud communication solutions that empower enterprises to engage with their audience effectively. Led by co-founder Shaibaz Shaikh, an alumnus of the prestigious Indian Institute of Management, FirstConnectt has embarked on a remarkable journey marked by innovation, customer-centricity, and an unwavering commitment to excellence.

Setting the Foundation (2019-2020)

In 2019, FirstConnectt laid its foundation with a clear mission: to set new standards for global communication through cloud-based solutions. From the outset, the company prioritized speed, user-friendliness, and efficiency in its offerings. Leveraging the power of Communication Platform as a Service (CPaaS) and omnichannel services, FirstConnectt introduced enterprise-level communication platforms, including web interfaces, SMS APIs, and SMPP.

One of the significant milestones during this period was the successful acquisition of its inaugural enterprise customer, a testament to the company’s commitment to delivering value-driven solutions. Building upon this momentum, FirstConnectt expanded its repertoire in 2020 by launching personalized voice solutions and global SMS APIs, further enhancing its suite of offerings.

Mission and Vision

At the core of FirstConnectt’s success lies its mission to continuously set new standards for global communication. By prioritizing speed, user-friendliness, and efficiency, the company remains dedicated to crafting the most advanced and innovative conversational engagement platform, all while prioritizing customer delight. Looking ahead, FirstConnectt envisions itself as the leading provider of reliable and highly secure communication solutions, poised to shape the future of business communication on a global scale.

Expansion and Innovation (2021-2022)

As the demand for advanced communication solutions continued to surge, FirstConnectt remained at the forefront of innovation. In 2021, the company made significant strides by establishing direct connections with every major telecom operator in India, bolstering its network infrastructure and ensuring seamless connectivity for its clients.

Furthermore, recognizing the evolving preferences of consumers, FirstConnectt launched Rich Communication Services (RCS) and integrated Google messaging services into its platform, enabling businesses to engage with customers through interactive and visually rich experiences. Additionally, the introduction of CEPTiV and WhatsApp API further solidified FirstConnectt’s position as a pioneer in the realm of conversational engagement platforms.

A Testament to Success 

By 2022, FirstConnectt had achieved a remarkable milestone, processing over 5 billion messages annually. This exponential growth underscored the trust placed in FirstConnectt by enterprises worldwide and served as a testament to its relentless pursuit of excellence.

Embracing the Future

Looking ahead, FirstConnectt remains steadfast in its mission to emerge as the leading provider of reliable and highly secure communication solutions. With a visionary leadership team, a commitment to innovation, and a relentless focus on customer satisfaction, FirstConnectt is poised to shape the future of cloud communication and redefine how businesses connect with their audience.


The journey of FirstConnectt embodies the spirit of innovation, resilience, and dedication. As it continues to pave the way for the future of communication, FirstConnectt stands as a beacon of excellence in an ever-evolving landscape, empowering businesses to forge meaningful connections and drive growth in the digital age.

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